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Cyndia Lee
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HotStakes tools · free · 18+

Scam & safety check

Check a casino before you deposit: how old the website is, whether its licence is real, and whether online gambling is legal where you live. Scammed? Get help in minutes.

Fake support? · Refund / hack messages

Got a message from "Binance support", an exchange, your bank, an e-wallet or a casino about a hack, refund, compensation or frozen account? Answer 7 quick questions. Nothing is sent or saved.

1Did they contact you first (SMS, call, email, Telegram, WhatsApp, X or a reply to your post)?
2Do they ask for your password, 2FA / OTP code, seed phrase or recovery words?
3Do they ask you to install an app (AnyDesk, TeamViewer, a "security" APK) or share your screen?
4Did you get the link from them, or does the address look slightly different from the real one?
5Do they ask you to connect your wallet or "sign" a message or transaction to claim a refund?
6Do they ask for a fee, tax or deposit before you get money back?
7Is the email missing your anti-phishing code (Binance) or sent from an address you cannot verify?
Answer the questions

One "yes" is enough to treat the message as a scam.

What to do instead
  • Do not reply, click or call back. Open the official app or type the address yourself.
  • Check the contact with Binance Verify on binance.com (or your bank's official number on your card).
  • Lost money or gave a code? Call your bank, then 997 (Malaysia) or 1799 (Singapore). Other countries

Read more: 5 fake Binance refund messages · the Binance hack explained · recovery scams · report a scam

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